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The oDesk Team

Maintenance – 04/23/2011 18:30 – 19:00 GMT

oDesk.com will be unavailable for up to 30 minutes beginning 18:30 GMT, Saturday April 23rd (11:30 PST). We need to perform maintenance to our network infrastructure which may result in oDesk.com becoming inaccessible. As always, contractors can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.

Maintenance – 03/13/2011 16:00 – 18:00 GMT

oDesk.com will be unavailable for up to two hours beginning 16:00 GMT, Sunday, March 13th, 2011 (09:00 PDT). We need to perform a major database server upgrade. As always, contractors can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.

Maintenance – 02/06/2011 17:00 – 18:00 GMT

oDesk.com will be unavailable for about one hour beginning 17:00 GMT, Sunday, February 6th, 2011 (9:00 PST). We need to perform a major database server upgrade. As always, contractors can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.

Maintenance – 11/20/2010 22:30 – 22:35 GMT

oDesk.com will be unavailable for about 5 minutes beginning 22:30 GMT, Saturday, November 20, 2010 (14:30 PST). We need to perform a minor database update. As always, contractors can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.

Maintenance – 10/21/2010 01:00 – 02:00 GMT

oDesk.com will be unavailable for about 1 hour beginning 01:00 GMT, Thursday, October 21, 2010 (Wednesday, October 20, 6:00PM PDT). This is longer than our usual release window. We are performing a major data migration that is expected to have an immediate, significant positive performance impact. As always, contractors can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.

Emergency Maintenance – 2010/10/01 02:25 GMT

UPDATE: we’ve successfully completed maintenance and restored the service to normal. Again, apologies for the inconvenience.

oDesk.com will be briefly unavailable while we deal with an unforeseen database problem. In order to perform the work safely, we need all external access to be suspended.

We sincerely apologize for the lack of advance notification – we expect this to be brief (15-30 minutes).

Thanks for your patience.

Maintenance – 06/18/2010 01:00 – 01:30 GMT

UPDATE: we’ve encountered problems after completing the release which have forced us to re-enter maintenance in order to troubleshoot. More information will be posted here as the situation progresses.

oDesk.com will be unavailable for about 30 minutes beginning 01:00 GMT, Friday, June 18, 2010 (Thursday, June 17, 6:00PM PST). This is one day later than the usual release window; we are doing it late due because of a problem with an upstream vendor during our normal release window.

As always, providers can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.

2010-06-17 – Is odesk.com inaccessible for you?

We’ve been receiving sporadic reports that some users are unable to access odesk.com, or unable to log time with the oDesk Team client.

Our service is up and running, but we are eager to help identify and solve any problems users may be experiencing. If you are impacted, please collect any information you can on the problem, such as:

• a description of the problem (please be specific)
• open a command prompt, and run ‘nslookup www.odesk.com’ – copy and paste the output
• also within a command prompt, run ‘tracert www.odesk.com’ – copy and paste the output
• log data collected by the oDesk Team client

If odesk.com is inaccessible to you, our ticket system is probably inaccessible as well. If so, you can reach us by filling out this secure form. Your responses will be viewable only by oDesk staff.

Please do not put any of this information in the comments of this blog, as the comments are publicly viewable.

Maintenance – 4/10/2010 19:45 – 20:15 GMT

oDesk.com will be unavailable for up to 30 minutes while we apply an emergency database migration to fix a high-priority issue with affiliate feedback scores.

As always, providers can continue to log time to the last team they were logged into during this maintenance window.

We apologize for the inconvenience and appreciate your patience.